❓ Why do I see colored banners at the top of my emails?
The banners help you quickly understand whether an email is internal, external, or potentially unsafe. They also show the sender’s address and alert you to anything unusual detected by INKY.

❓ What does a gray banner mean?
A gray banner means nothing suspicious was found. It still serves as a reminder to double‑check the sender, especially if the address looks unfamiliar.

❓ What does a yellow banner mean?
A yellow banner indicates something about the email is unusual. It isn’t always dangerous but should be reviewed carefully—especially if it involves personal information or something unexpected.

❓ What does a red banner mean?
A red banner signals that the message appears dangerous, such as phishing, impersonation, or malicious links. Many organizations block these automatically, but if it reaches your inbox, you should delete it immediately.

❓ What should I do when I get an email with a yellow banner?
Inspect the sender closely and avoid clicking links or downloading attachments until you're confident the message is legitimate.

❓ What should I do when I get an email with a red banner?
Delete the email right away. A red banner warns that the message is likely unsafe, even if it was still delivered.

❓ What does the “Report This Email” link do?
This link allows you to provide feedback on whether a message is safe, spam, or phishing. Your input helps refine detection and improve accuracy.